1. Software and technology services
Refunds for custom software, app development, website development, maintenance, consulting, and other professional services are governed by the signed proposal, statement of work, invoice, or separate written agreement. Work already delivered, approved, or consumed is generally not refundable unless we agree otherwise in writing.
2. Client-platform payments
For client platforms, Ishswami Tech may collect online payments as the technology and payment collection partner. The actual service, product, booking, subscription, consultation, event, digital content, or deliverable is provided by the respective client or service provider.
3. Video and appointment services
For healthcare and similar time-slot based services, payment is non-refundable once the appointment is confirmed and the reserved slot has been allocated. Missed appointments do not automatically carry forward and any rebooking is subject to live availability unless separately approved in writing.
4. Cancellation handling
Cancellation and refund eligibility depends on the type of service being purchased and the policy shown for that service. If a cancellation or refund is allowed, it will be processed according to the applicable service terms, gateway rules, and the status of work or booking already completed.
5. Approved refunds
If a refund is approved, it will be initiated to the original payment method where possible. Bank, card, UPI, or payment gateway settlement timelines depend on the payment processor and banking network.
6. Refund requests
To request a refund review, email us with your project name, invoice number, reason for the request, and any supporting details. We aim to review refund requests within 7 - 10 business days. Once the refund is approved, it will be processed to the original source within 7 - 10 days.
7. Gateway and processing charges
Payment gateway, bank, or platform charges may be non-refundable where they have already been charged by the payment processor or bank.
Refund support
Email info@ishswami.in or call +91-7218378311.